Hotsoko Support Policy

HOTSOKO offers 24/7 support via chat (recommended for fast queries with no need for further follow up), Internal ticketing system (For product queries especially when chat is unavailable or experiencing delayed response time due to traffic) and support email (Dedicated for conflict resolutions, general queries, handling refunds etc.). The response time here can be up to 24hrs depending on the urgency, other similar issue waiting resolution before you, and nature of the issue.